Support
Troubleshooting, diagnostics and technical help, long after you buy.
Need help with your kit?
Support for kit owners is moving into the Flouw Robotics Lab, where you'll be able to open a request and keep every reply. Until then, send us a message and we'll help you right away.
Diagnosis and troubleshooting are free for life.
Common questions
How do I pay?
Online with Maya: credit or debit card, QR Ph, or your Maya wallet. A 2% convenience fee is added to the online payment. Your order is confirmed as soon as the payment goes through, and we email you.
How much is shipping?
Shipping is cash on delivery: you pay the courier when your order arrives. It isn't part of the online payment.
Do I need an account to order?
No. You can check out as a guest and follow your order with the link in your email. With an account, all your orders and training registrations stay in one place.
What does lifetime support cover?
Diagnosis and troubleshooting are free for life. Every kit also comes with Lab access to its manuals, code and videos.
How do preorders work?
Each product shows if it is in stock or which batch it belongs to. Preorders ship when their batch arrives.
What if a product isn't listed?
Use Request a product. Requested items are backordered, and we confirm the price and timing before you pay.
We're a school. Can we get a quotation?
Yes. Add the kits to your cart and choose “Request a quotation” instead of placing an order. We reply with a quotation ready for procurement.